Section 75 Refunds


We are specialists in section 75 claims management


Section 75 laws mean your credit card must protect purchases over £100 for free, so if there is a problem you could get your money back.

Pay for something costing between £100 and £30,000 on credit and the provider is equally liable if something goes wrong. It is a legal protection put in place so that you are never in the position of paying off debt for something you didn’t receive, or that wasn’t as it should have been.

If the debtor under a debtor-creditor-supplier agreement falling within section 12(b) (c) has, in relation to a transaction financed by the agreement, any claim against the supplier in respect of a misrepresentation or breach of contract, he shall have a like claim against the creditor, who, with the supplier, shall accordingly be jointly and severally liable to the debtor. 75a If the debtor under a linked credit agreement has a claim against the supplier in respect of a breach of contract the debtor may pursue that claim against the creditor.


What happens next?


If you wish to pursue a claim with us, we will request information from you which we will use to assess whether you may have a claim. If we believe you may have a relevant claim, we will provide you with our documentation for you to sign. If you wish to use our claims management services, you can sign and return these documents to us. Once we have received all the relevant documentation, we will contact the Bank on your behalf and deal with all queries relating to your claim, and also fight your case. If the banks turn the claim down, we will get in touch to discuss the options available, including escalating the claim to the Financial Ombudsman on your behalf. If you wish to do so, we will then help you complete the necessary forms and by dealing directly with the FOS on your behalf.

Please note the Ombudsman can take in excess of six months to make a decision, and their decision is final. If they believe you have a valid claim they will instruct the bank to issue a full refund, the banks cannot appeal the Ombudsman’s decision.

Our Fees
We do not charge any upfront fees for a consumer credit claim, this is undertaken on a speculative basis. Upon successful completion of your claim we will charge a fee of 40% (inc. VAT) of the total redress – once again, this is only payable if your claim is successful.

If you cancel your case within 14 days of starting the claim, there will be no charge. If you cancel your case after the initial 14 day period, but before the conclusion, we reserve the right to charge a cancellation fee on any work that has been completed by us, after the initial 14 day period but before the receipt of your notice of cancellation. Our cancellation fee is based on a rate of £50 per hour.

Remember, you are not required to use a Claims Management Company to pursue a Section 75 Claim. You may draft and present your complaint to the third-party for free and, where necessary, pursue this further with the Financial Ombudsman service without incurring a fee.


What Our Previous Clients Had To Say


We really didn’t know what to do with our timeshare when health prevented us from travelling. This problem was solved quickly. We can’t thank you enough!

Mr. & Mrs. Gibbs

Having had our timeshare on several sales website for ages, I was beginning to wonder whether we would ever get rid of it. Then I found Bronze Services Europe. They got my name off the deeds quickly & easily.

Mr. & Mrs. Forrester

We would like to thank you and your team for professionally and efficiently helping me to exit from my timeshare in Tenerife and, in doing so, relieving me of my burden!

Mr. Franklin

Our specialist timeshare exit team are ready to take your call. Book your free consultation now.


Bronze Services Europe Ltd
Alma House, 87 Coldyhill Lane, Scarborough, North Yorkshire, YO12 6SE
Telephone: 01723 362 657 or 0800 802 1801
(All calls are recorded for training and monitoring purposes)

© Bronze Services Europe Ltd – All rights reserved
Bronze Services Europe Ltd is registered in England and Wales, company registration number: 08942665. Our registered office address and principal place of business is: Alma House, 87 Coldyhill Lane, Scarborough, North Yorkshire, YO12 6SE. We are registered with the Information Commissioners Office, registration number: ZA344319. We are authorised and regulated by the Financial Conduct Authority (FCA) for Claims Management activity, Our permission number: 835002. You can check this on the Financial Services register at: https://register.fca.org.uk/

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